Welcome to Nedbank Online
the Internet banking solution offered by Nedbank Namibia
NedBankOnline Upgrades

To view the new Electronic Banking introduction guide, please click here.

To view a demo of the new Internet Banking, please click below:
www.nedbank.com.na/demos

Overview
As part of our commitment to remain at the forefront of technology Nedbank Namibia is upgrading to a new Internet Banking platform.

During the upgrade not all clients will be moved onto the new Internet Banking platform immediately. Nedbank clients have been divided into two groups:

Non-upgraded - Your Internet Banking platform will not be immediately upgraded.

Upgraded clients - Your Internet Banking platform will be immediately upgraded.

How do you know if you are a non-upgraded client or upgraded client?

Clients who are non-upgraded

Your Internet Banking platform will not be immediately up-graded, if your profile has the following criteria and functionalities:

– If you are currently using Authorisation functionalities and or,
– You make use of secure batch upload and CSV.

You have been selected to form part of our managed upgrade process and your Relationship Manager will contact you in this regard. You will continue to use the existing Internet Banking platform. If you require new users or new accounts to be linked to your current Internet Banking Profile the upgrade process will be initiated immediately by your Relationship Manager.

Clients upgraded

Your Internet Banking platform will be upgraded if your current profile has the following criteria and functionalities:

– Single user and customer ID or,
– Multiple customer ID and users with no authorisation or batch upload functionalities.

With the upgrade you will see a new Internet Banking logon page. To begin using the new system you will be required to change your password.

Thank you for your support during Nedbank Namibia’s upgrade to the new system. As always, rest assured of our service promise that we will continue to provide full support and assistance to enable your unrivalled banking convenience.

How do I prepare for the upgrade?
• Remember your current Profile number, User ID and Password;
• Ensure that your email address and cell phone number are correct and up to date. The cell phone number is required to allow you to receive your One Time Pin (OTP);
• If requiring more than 90 days’ transaction history, request statements for any period from your Branch Manager or Relationship Manager;
• Record the reference number for your Bank Defined Beneficiaries;
• Decide on a new Password for the new system.
Your new password must have a minimum of 8 characters and a maximum of 20 characters
Your new password can accommodate CAPs and a combination of alpha and numeric characters e.g. V7yKm09z .

Do not make your password too simple or easy for someone else to guess.

When will the new Internet Banking service be available?
Soon – We will keep you informed with regular information updates on our Internet Banking homepage.

What if I get stuck or need more information?
• The Helpdesk will be available to answer any questions you might have, or connect you with our support team.
• You can visit you nearest branch and speak to the Electronic Banking Specialist.
• An online demo of the new Internet Banking features will be available.

Will the upgrade cost me anything?
No – There are no costs for the upgrade to Nedbank Namibia’s Internet Banking System.

What PC requirements do I need to bank online?
The requirements are fairly straightforward:

Hardware
• Intel Desktop Series Processors @ 3000 MHz or greater.
• System Memory of at least 4 GB RAM.

Software elements
• Windows XP SP3/ Windows 7/ Windows Vista.
• Mac OSX 10.5/10.6.
• IE8.0/ IE 9.0
• Firefox or Chrome 17, Apple Safari 5.1.4 or Opera 11.6.1.
• MSXML Parser 6.0 SP1 (for IE 7/8).

Your pop-up blocker must be turned off.

Screen resolution
The minimum system setting for the screen resolution is 1024x768.

Will there be a disruption of service due to the upgrade?
The upgrades are scheduled for the weekend of the 14th of March 2015, and the new service will be available from the 16th of March 2015. During this time the system will not be available.

Will I be able to see transactions done prior to the upgrade?
Yes – 90 days’ transaction history will be available for you to view on the new system.